Every marketer makes mistakes, I know I do, but we all aim to make as few as possible. With 82% of both B2B and B2C companies incorporate email in their marketing strategies, most marketers will be doing some email marketing work whether they are proficient in it or not. Even if you think of yourself as a seasoned email pro, you might be surprised at some of the little things that may be escaping your notice. A savvy marketer knows that there is always room for improvement; that's why we're bringing you this list of seven mistakes you may be making when working on your email marketing initiatives.
Which Of These 7 Mistakes Are You Making?
You're Writing Too Much In Each Message
One of the easiest ways to go wrong in your email marketing is by failing to rein yourself in length-wise. Emails are meant to be quick communications that are opened, quickly looked over, and then set aside. Your leads do not want to spend several minutes reading what you've sent them, especially yours is probably not the only brand they are receiving marketing messages from. This is backed up by statistics; shorter emails (about 95 words long) outperform longer ones in terms of click-through rates by a not-insignificant 5.81%.
There is definitely a place for long-form content, but email messages are not it. You can use them to lead into more developed texts on your website or blog, though. You can trust interested leads to follow the link you leave them, but this method allows impatient or hurried leads to skip the more demanding reads that otherwise might have turned them off your brand.
You Aren't Sending From a Unique Domain
Which address looks more professional to you: '(your company name here)@gmail.com', or 'reply@(your company name here).com'? While it's true that a generic email account can technically serve all the same functions as one with a proper company domain attached to it, the two look very different in the eyes of most people. Unless you're an extremely small company with a dedicated customer base who won't care about things like this, going for the cheap and easy option is probably not making you look good to your leads.
Fixing this is easy; just switch your address and stick with the new one. You don't necessarily have to have a full private email server to do this - most shared servers will happily attach your domain name to your correspondence. You will, however, need to own that domain in order to do this. Most only cost a few dollars a month to secure, so don't worry about the cost. Make the investment and enjoy the instant boost in your professional image that it will buy you.
You're Not Thinking About Mobile Users
We're well into the age of the smartphone by now, and just about everyone who isn't completely repulsed by technology owns one of these revolutionary devices. To be exact, 75% of users report checking their email most often through their mobile device.
That's why it's critical that you remember to think about this device when conducting your email marketing. We're all used to creating emails that work well on desktop or web clients, but they look and work completely differently on a phone. All emails you send should be optimized for mobile in areas like screen size, load times and user interface in order to keep these users in your corner.
You're Assuming One Email Fits All
Are you sending out the exact same email to every one of your leads, no matter who they are or how long they've been in contact with your brand? For the longest time, this was just how email marketing worked - if you got started in the business when things were done that way, you might be excused for thinking they still are that way now. However, you would still be wrong.
New, more effective approaches to email marketing call for emails that are specifically crafted for each type of recipient they are being sent to. This includes things like personalized emails and segmented messages that bring leads content that is deemed relevant to them based on personal characteristics, as well as seasonal messages that are paired with specific events or holidays that are celebrated by the general population. This technique ensures that your leads have the best possible chance of seeing content that is relevant to them, an approach that is meant to boost reader engagement and hopefully prompt more purchases.
This isn't just some new trend that people are trying out to be cool and different. Personalized messages (ones which have something, be it the actual content or just the subject line, customized to the individual recipient) have been shown to garner 29% higher unique open rates overall, and that's a great first step toward bringing in many more happy customers. Similar stats exist for segmented emails that target particular demographics. This is an expected part of the job for top performers now, and it will only grow in importance as awareness of it trickles down to marketers who are currently less in-tune with where the profession is going.
You're Taking a 'One and Done' Approach
It's easy to assume that solid email marketing calls for one email per subscriber per batch. After all, shouldn't you be saying everything you need to say in that single communication? Should you be fluffing up your content in order to space it out into multiple messages?
The answer to that last question is, of course, no, but that doesn't mean that one email per person will suffice. While you should always start with a comprehensive, engaging base email that subscribers will receive according to a set schedule, that should only be a starting point for a successful email marketing strategy. Email marketing can actually be most effective when used as a follow-up method to reinforce other interactions a lead might have with your brand.
Emails triggered by specific actions taken by a lead accounted for 30% of all email marketing revenue in 2014, and that number is probably higher now given the upward trend it had been exhibiting at that time. One popular way to do this is to send an email reminding leads of what they placed in their cart in your digital storefront in cases where those prospective customers never completed the purchase. By bringing up that halted interaction again, you also bring it back to the front of your lead's mind and increase the chances of them picking it back up again. There are many other ways to use this new technique, though, so even marketers without an online store to represent should brush up on how to use it. You'll love the conversion rates you may be able to achieve as a result.
You're Not Cleaning Up Your Contacts List
You wouldn't let useless items pile up in your living room and impede your ability to actually use that space, and you shouldn't do that with your email marketing activities either. Failing to clean out your contacts lists regularly will leave you with plenty of dead-end contacts whose presence in your records will do nothing but falsely inflate your lead numbers and drive up your email bounce rates.
As you know from other instalments, once those problems start to add up, they usually pack a much greater punch and are far harder to solve. You should be regularly removing problem contacts from your list, restoring valid contacts that were removed accidentally, reviewing the entire contacts data base regularly to make sure you always have the active, engaged, and valid subscribers you need.
You're Doing Everything Manually
Doing all of your email marketing by hand is a thing of the past. Many aspects of email marketing can now be automated in order to save time and improve the specificity of lead targeting. There is plenty of evidence to suggest that it works wonders for email marketing campaigns, but the fact remains that as of now, only 49% of marketers are actually using it.
Even if you're doing all right now without it, you should remember that your competition will likely be using these tools soon if they aren't already doing it - this may grant them an advantage over you. It will eventually be considered a mandatory practice in the industry, so becoming a relatively early adopter of this new technology can put you ahead of the curve.
Correct Your Email Marketing Technique For Better Results
Marketing is all about evidence-based practices, so when there is proof to suggest you'd be better off doing things differently, it only makes sense to change. Check your personal practices in each of these seven areas and see if there isn't anything you could be doing to improve your email marketing performance. You never know what small alterations could lead to big financial changes if you give them a little bit of time.
Turn your email bounces to opportunities
We will analyze your emails bounces, restore the ones that are still valid to continue nurturing them, and update the ones that became obsolete to explore new opportunities with contacts who know you.